When people call you, they usually want something. At the moment of contact, your way of communicating determines whether callers will become a new customer or remain a customer.
People don't call an info line of a large company to chat away. They usually want something. It may be something constructive like placing an order, registering as a new customer or applying for an event. A call may also be the result of dissatisfaction. In that case, the customer will want their money back, seek a better product or perhaps want someone to listen to their grievances.
How you communicate with customers will for the better part determine what happens afterwards. Does a new customer feel welcomed? Does someone with a complaint feel that the complaint has been addressed?
At M+, 115 well-trained call agents do their very best to make every call result in satisfaction. We also provide various in-house inbound teleservices, like:
- customer service
- inbound telesales
- cross- and up-selling
- order intake
- registration calls
- processing and answering inbound e-mail
We provide tailor-made solutions. For instance, a cable company needs to change the frequency of its stations overnight? M+ makes sure its customers are aware of what's required and are given the opportunity to call for assistance if they have any questions. They're provided with the appropriate answers with subsequently thousands of appointments are made with technicians. We didn't make this up, this actually happened
M+ likes to devise actions that will result in you getting a lot of calls. Of course, we don't intend to turn our back on you after you receive all these calls.