An Insurance company had problems with regard to the getting information to the subsidary offices. Customer data was only available at the Head Office, which caused major delays in communication.

The M+ solution:

• A webbased application which contains all required activities.
• The webbased application can be reached by all subsidary offices.
• Users only have access to that part of the application that fits their user profile.
• Changes can be made directly and easily by the frontoffice.
• An automatic check makes sure there is no “double data”.
• From all new registrations a file, with the necessary insurace data, is created, printed out and send out by M+.
• All correspondence with the clients will be digitalized and added into the application.
• A digital note is made form every client contact moment.
• The application provides all reports as stated by the insurance company.

The Result: 

• Insight: all customer data is reachable by the subsidary offices.
• Up-to-date information: changes and new registrations can be added directly and easily to the application, therefore operators always have access to actual up to date information.
• Knowlegde sharing: a digital note is made of every customer contact, which can distributed easily throughout the organisation to all involved employees.
• Control: the company can get access to the desired reports at any time and from any location.