Cases

An energy company wanted to become one of the major players in the Dutch Energy Market, but didn’t have enough capacity for prospecting.

The M+ solution:

• Providing in a Call Centers and follow up: the total process from “cold” lead up to a new customer.
• Creating a tailor made application, which contains all conditions provided by the company with regard to prospecting.
• The Prospecting Database is build in ASP, which can be reached online.
• M+ coördinates the total process, all activities included:
• calling “cold” leads by phone
• converted leads importing into the prospecting database
• sending out contracts
• dealing with cancellations
• Checking the credit rating of prospects
• Exporting new customers out of the prospecting database into the customer database at the company

The result:

• Structure: the total process is divided into parts clear to all parties involved.
• Time efficiency: M+ takes over al lot of the work, so the customer has his hands free for other activities.
• Knowledge sharing and transparancy: the customer always and everywhere has insight into the application, the data and all processes involved.
• Quality Control: all data is always imported into the database; the credit rating ensures the customer of clients who will be able to pay the bills.
• Security: an airtight security of all data and processes.